guide · 2 min
Audit Evidence: Photos for Parcel Claims
Box photos play a critical role in parcel audits, especially for overcharge disputes and dimensional weight claims. Properly documenting your shipments can mean the difference between a denied and an approved claim. Learn the exact steps to build stronger evidence with box photos.
Start by taking clear photos of the box before sealing, showing any internal packaging and its contents. After sealing, capture all six sides of the box, ensuring the shipping label, dimensions, and any damage are visible. Use a tape measure or ruler in the photo to confirm dimensions. For dimensional weight disputes, the photo should clearly show the box’s height, width, and length with accurate measurements. High-resolution images are recommended for better clarity when submitting claims.
Why are box photos important for parcel audits?
Box photos provide concrete evidence of the package's condition, dimensions, and packaging at the time of shipping. This data is crucial for disputing dimensional weight overcharges, damaged goods claims, or incorrect service fees.
What should I include in the box photos?
Ensure you document the contents inside the box, internal packaging, external packaging, shipping label, and all dimensions with a visible measuring tool. For claims, damaged areas should also be clearly photographed.
Can I use low-resolution photos for claims?
Low-resolution photos may not clearly show critical details like measurements or damage, which can weaken your claim. Use high-resolution images to ensure all details are visible.
How do I measure the box for dimensional weight claims?
Use a tape measure to capture the length, width, and height of the box, including any bulges. Take photos with the tape measure in view to validate the dimensions.
When should I take box photos for parcel audits?
Take photos before sealing the box to show the contents and internal packaging, and after sealing to document the external condition, dimensions, and shipping label. This ensures you have all necessary evidence if an issue arises.