guide · 2 min
Streamline Your EU Parcel Audit Process
Auditing EU ecommerce parcel shipments is essential to identify overcharges and billing discrepancies. A structured workflow ensures your business avoids hidden costs and maintains profitability. This guide provides actionable steps to streamline your audit process.
Start by collecting shipping invoices and matching them with your carrier agreements to verify rates. Check for dimensional weight (DIM) errors, especially for parcels billed on volumetric pricing. Validate delivery timelines against service-level agreements (SLAs) to claim refunds for late deliveries. Monitor recurring surcharges such as fuel or residential fees to ensure compliance with agreed terms. Automate these checks using parcel audit software for scalability.
What are the most common parcel overcharges in the EU?
The most common overcharges include incorrect dimensional weight calculations, duplicate billing, and unvalidated surcharges such as residential fees or fuel charges.
How do I calculate dimensional weight for EU shipments?
Dimensional weight is typically calculated using the formula: (Length x Width x Height) / DIM divisor. Check your carrier's specific DIM divisor for the EU, as it varies between DHL, DPD, and GLS.
Can I claim refunds for late deliveries from EU carriers?
Yes, many EU carriers like DHL and GLS offer service guarantees. If delivery times exceed the SLA, you can file a claim, but ensure you meet the carrier's claim submission deadline.
What tools can automate parcel audits for EU ecommerce?
Tools like parcel audit software integrate with carrier APIs to automate invoice validation, DIM checks, and SLA compliance monitoring, saving time and reducing errors.
How often should I audit my EU shipping invoices?
Audits should be conducted monthly to align with carrier billing cycles and catch discrepancies before payment deadlines.